Your Trusted Partner for Contractor Accommodation & Leisure Stays

Yes, we provide full invoices for all corporate and contractor bookings. Invoices include all necessary details including company details, and itemised charges. Invoices can be issued in advance or upon completion of your stay, depending on your company's requirements.

We offer flexible payment options to suit your needs:

• Direct Bookings: Bank transfer, Stripe, or credit/debit card
• Corporate Accounts: Net 7, 14, or 30-day payment terms available for established accounts
• Long-term Stays: Monthly payment installments can be arranged
• Deposits: Typically 25-50% deposit required, with balance due before check-in or as agreed

For contractors and regular corporate clients, we can set up account facilities with agreed payment terms.

Our cancellation policy varies depending on the length of stay:

• Short stays (1-7 nights): Free cancellation up to 14 days before arrival. 50% refund for cancellations 7-14 days before arrival. No refund within 7 days of arrival.
• Medium stays (8-28 nights): Free cancellation up to 21 days before arrival. 50% refund for cancellations 14-21 days before arrival.
• Long-term stays (29+ nights): Custom cancellation terms negotiated based on contract length.

We understand that contractor work schedules can change unexpectedly, and we work flexibly with regular clients to accommodate necessary changes.

Absolutely. When you book directly with us:

• Your booking is instantly confirmed upon payment
• We never overbook - your accommodation is guaranteed
• You receive immediate confirmation via email with all property details
• Direct contact with our team for any questions or concerns
• No risk of last-minute cancellations from hosts

Unlike third-party platforms where hosts can cancel, booking directly with us means we own and manage all properties, ensuring your accommodation is always available as booked.

Yes, we take payment security very seriously:

• Stripe Integration: All card payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor
• SSL Encryption: Our website uses 256-bit SSL encryption for all data transmission
• No Card Storage: We never store your full card details on our servers
• Secure Bank Transfers: Direct bank transfer details provided via secure channels

Your financial information is protected by industry-leading security standards, ensuring safe and secure transactions.

We maintain hotel-standard cleanliness across all properties:

• Professional Cleaning: All properties are professionally cleaned between each guest
• Quality Linens: Hotel-quality bed linen and towels, freshly laundered for each stay
• Deep Cleaning: Regular deep cleans including carpets, upholstery, and kitchen appliances
• Quality Checks: Each property is inspected after cleaning to ensure standards are met
• Mid-Stay Cleaning: Available for longer stays (typically weekly for stays over 14 days)

For contractor accommodations, we understand the importance of reliable, consistent cleanliness for your team's comfort.

Yes, stay extensions are often possible. Simply contact us via WhatsApp or phone, and we'll check availability. For contractor bookings, we understand that project timelines can change, and we work flexibly to accommodate extensions whenever possible. We recommend requesting extensions as early as possible to ensure availability.

Yes! We offer attractive discounts for:

• Extended Stays: Automatic discounts for bookings over 28 nights
• Repeat Guests: Loyalty discounts for returning contractors and corporate clients
• Multiple Properties: Discounts when booking multiple properties simultaneously for teams
• Corporate Accounts: Negotiated rates for companies with regular accommodation needs

Contact us directly to discuss your specific requirements and we'll create a customised pricing package.

We provide hands-on support for all our guests:

• Direct WhatsApp Contact: Instant messaging for quick queries and support
• Emergency Phone Line: You can call us for urgent issues
• Rapid Response: Maintenance issues addressed within 4 hours during business hours, emergency issues handled immediately
• Local Team: Our team is based locally for quick on-site support when needed

Your comfort and satisfaction are our priority, and we're always just a message or call away.

Parking varies by property:

• Chester Cottage: On street parking and free car park next door
• Runcorn Property: Dedicated on-site parking included

We understand that parking is essential for contractors with work vehicles and tools. Full parking details are provided in your booking confirmation, and we can advise on the best parking solutions for your specific needs.